Contact / A technical conversation
Tell us what
you’re building.
Order question, fit check, existing parts list, delivery issue, or a modification that needs clarifying—start here.
Before sending
Exact models get useful answers.
For fit questions, include the case, GPU, motherboard, PSU and cooler model where relevant. For orders, include the order reference. Never send passwords or remote-access credentials.
ITX & CO. workshop
Email is the primary support channel during the launch preview.
hello@itxandco.com- Order support
- Include your PayPal order ID and delivery country.
- Build planning
- Use the three-minute build brief →
- Target response time
- Within two business days, Monday–Friday.
- Accessibility
- If any part of this store is difficult to use, email with the page and device you were using. We will provide the information or ordering help in another format.
What photographs are useful for a fit check?
After the initial brief, clear photographs of the installed GPU, both side panels, the PSU label, cooler area and cable path can help. Do not post hardware until packing and shipping instructions are agreed.
Can I change my delivery address?
Contact us as soon as possible with the order reference and corrected address. An address can only be changed before the shipment is handed to the carrier.
Can you diagnose my PC remotely?
We can start with reported symptoms, exact component models, temperatures and logs you choose to share. We do not need your passwords. Remote-access software is only considered through a separately agreed support process.